Cancel or change

If you wish to cancel or change a reservation, you must do this directly at Hotel / Pension Bertram.

We recommend that you inform us of your cancellation or change by e-mail and always ask for confirmation. If you want to cancel or change shortly before the arrival date, it is better to inform us by telephone and request a confirmation by e-mail.

If the cancellation period has expired at the time of cancellation or change, Hotel / Pension Bertram may charge you cancellation costs.

If you do not show up, you will always owe the total reservation amount.

Without written cancellation confirmation (letter or e-mail) from Hotel / Pension Bertram, you have no right of recourse in the event of cancellation costs.

We strongly advise you to cancel and change in time.

• You do not owe anything for cancellations up to 7 days before arrival.

• For cancellations from 6 to 4 days before arrival, you will owe 30% of the accommodation costs.

• This amount must be paid to Hotel / Pension Bertram within 14 days after the cancellation.

• For cancellations from 3 to 2 days before arrival, you will owe 60% of the accommodation costs.

This amount must be paid to Hotel Pension Bertram within 14 days after the cancellation.